A Little Kindness Goes A Long Way
In many areas the market is tight – low inventory, multiple offers, and rising interest rates put the pressure on buyers, sellers, and agents. When the pressure is on it’s important to remember to remain calm and kind. No matter what the market conditions are bad behavior has no place in a real estate transaction.
As I reflect on the first quarter of 2018 and analyze its challenges a lack of kindness and respect stands out most. Everyone deserves both kindness and respect. Egos, attitudes, and demands do nothing but, raise tensions. They do not accomplish anything positive. Buying or selling a home is a marathon, not a sprint and it takes patience from all parties involved. I understand buyers and sellers getting stressed and acting emotionally but, I do not understand real estate agents that take that path. An agents emotions should never enter a real estate contract – NEVER.
There’s been a consistent flow of agents threatening, cursing, and making demands that aren’t reasonable. An example being submitting an offer on a listing and demanding my sellers respond within hours and accept the offer because they don’t want their buyer in a bidding war. On the opposite side when assisting buyers the listing agent who doesn’t return calls, texts, or emails can be a challenge as well. The current seller’s market won’t last forever but, the impression agents leave will. It’s a very small world and if there’s one thing we all remember it’s how people treat us. I often wonder if buyers and sellers know how their agent acts. Our clients deserve our absolute best at all times and that includes interaction with other agents.
Agent relationships are an important part of this business. That applies no matter what the market conditions are but, I think it makes an even bigger impact when the market is tight. A healthy and productive relationship with other agents only helps our clients. No one wants to work with a bully agent. While we represent different parties in the transaction we share the goal of getting both sides to closing with terms and conditions that are a win-win for the buyer and the seller.
As agents we can’t let stress get to us. No matter how much stress we’re feeling we should always treat others how we would like to be treated. A little kindness goes a long way.